XM Satellite Radio Informative - Unbelievably bad customer service..
LARGO, FLORIDA -- My husband and I have had XM radios for over a year now and had few problems , apart from having to refresh our signals now and again. Last week we both had a "no Signal" message, and could not get in to the website to refresh - email not recognized. I called XM radio and first had to deal with the computer voice that kept hearing a D when I said a B, for my radio ID. Finally I get a live person - India I think. This customer service rep listened to nothing I said and we went thru all this useless script of making sure antennas were plugged in, changing their positions etc. Still no signal. Then I'm told I have to sign in to a different website to refresh the signals using all caps??? Go figure. I do manage to now sign in to original site - without caps and refresh signals. My radio now works intermittently in my office before fading to "no signal". My husband's, which is on a smaller antenna picks up no signal. It has worked for a year on this antenna in this position. We are now four painful calls later, first battling the computer voice and then foreign customer service reps who have NO clue and stick to a script no matter what one says. Now I am being told to contact Delphi since the radios must be malfunctioning. It does not take a rocket scientist to determine the problem is their signal strength. I am astounded at how this company is run - or not run.