Ashley Furniture Complaint - Whatever you do, PLEASE!!!!! Run away from Ashley Furniture
DURHAM, NORTH CAROLINA -- When I went to the Furniture store, I purchased $3,000 worth of furniture and was told that everything was IN STOCK...... beware or those words!!!! IN STOCK means that another warehouse is holding the furniture and they have to deliver it to another warehouse who then has to ship it to you!!! They also said 2-4weeks for delivery. I have called four times to make sure I knew when the furniture would be delivered (and to make sure someone was here to receive it) and was told all four times that my delivery dates was delayed. NEVER RECEIVED A CALL FROM ANY CSR's!!!!!!!! All they said was that they are working on their customer service, and they are not able to do anything about it. Well I paid cash, they had no problem pulling the money from my account, but they take their time bringing my furniture????? Anyway I stated to management that I wasn't happy and didn't even want the furniture anymore, and they said I would have to pay a $644 dollar restocking fee!! RE STOCK WHAT!!!! THEY DON"T EVEN HAVE THE FURNITURE IN THE WAREHOUSE!!!! I will be calling my attorneys and also the news. WHATEVER YOU DO RUN AWAY WHEN YOU SEE A ASHLEY FURNITURE STORE!!!!!!