Western Appliance Complaint - Physically aggressive delivery person
SAN JOSE, CALIFORNIA -- My wife and I have just had a terrifying experience with Western Appliance of San Jose's delivery people. We bought a fridge this weekend, and had it delivered today during the week. They called my wife, who was the only one at home, saying they would be there within 45 minutes. They were late, but in the meanwhile my wife had emptied the old freezer and fridge, trying to save our food. Since they were so late, she had to put the food back in the fridge until they got there. When the delivery men arrived, they were upset because the food was in the fridge, and they wanted to just drop off the unit so they could make up for lost time. My wife had to convince them to allow her to again remove the food from the fridge. When they old fridge had been removed, my wife started cleaning the floor underneath, again the delivery men were angry because they felt my wife was delaying their schedule. That's when I got home- to the scene of two strange men yelling at my wife in my home. I can not tell you how upset I was that these customer service personnel would slather such verbally abusive treatment on my wife while she was home alone. When I walked in the room, the delivery man came up to my face to yell at me, to which I responded in kind, letting him know that in my house there will be silence, or I would kick him out of it. He continued to yell, and complain about traffic, and how other customers were waiting. I told him to either do his job in silence, or he could just leave.
They ended up waiting for my wife and I to scrub the crust off the floor in silence, and they finished their installation and left. Great we got a nice refrigerator from a company we formerly held in the utmost regard. But its not great that we feel violated not only by the delivery man for his aggressive behavior, but by Western Appliance for not screening more carefully their delivery personnel.