NATICK, MASSACHUSETTS -- I recently bought a small accent piece of furniture from The Bob's Discount Furniture Store in Natick, MA. I picked it up myself. I wasn't encouraged to check the stuff in the box because that might damage the furniture. When I opened it up at home, there were two major accessory pieces that holds the stuff together missing! Then my headache really began. I called Bob's customer care department 4 times with each time waiting for more then 15 minutes without any one even picking up the phone. So I called back the store where I bought my furniture from, they kick me right back to that fake phone number hard and cold!!!! And now I'm stuck with two junk pieces in my hall way with no where to go.
The bottom line is, DO NOT BUY anything from Bob's Discount Furniture!!!