Saturn Complaint - They'll stonewall you!
FISHERS, INDIANA -- I had a complaint because a service tech At the Saturn of Fishers dealership located in Fishers, Indiana misdiagnosed the cause of failure and installed the part as the cure when in reality it could not have caused the problem.
The DRLs, or daytime running lights on an '02 Saturn L300 came on in the middle of the night on several occasions, There was no key in the ignition! I had known for some time that the BCM, Body Control Module was bad. It was diagnosed as the cause of the odometer failure. It read 690K miles. I opted not to have that repaired at that tim. Saturn has had recalls on a lot of items and to save $410 I was willing to wait to see if their was a campaign that extended warrant. As far as I'm concerned the odometer should be under
warranty coverage to 80K miles. Saturn and GM do not agree. So be it.
More than once the DRL,s Daytime Running Lights, came on in the wee hours of the morning with no one in the car or the key in the ignition. Several of my old buddies at Delphi and one an employee of Motorola told me this problem was caused by the BCM.
I knew the BCM was defective anyway and made an appointment to have it replaced. By this time the DRL's were on constantly. To avoid a run down battery I pulled the headlamp fuses. I told the service rep that I had been told it was caused by the BCM.
After a short wait the service rep told me the cause of the DRL's coming on was the Multifunction Lever Switch locate on the steering column and it and the DRL's on was not related to the BCM. I needed it fixed so said okay.
I have since learned that a defective BCM is the only part in that system that could cause the DRL's to come on in the middle of the night.
I have been ripped off and Saturn of Fishers, a Division of Lackhart Corporation, or Saturn Customer ASSistance Center will seek an opinion from Saturn Service Engineering as to whether this part can cause the problem. The BCM was replaced at the same time and it did effect the cure of the problem.
I can promise this, I will badmouth Saturn, GM, and especially Saturn of Fishers until the day I die or they do, whichever comes first!