Hampton Inn & Suites Informative - Mold in Bathroom - 100% Satisfaction Guarantee
BAYSIDE, NEW JERSEY -- I stay in hotels about 30 nights per year. We had stayed in a Hilton early on this year and decided to book our travel using the hotels under their umbrella. We ended up in Hampton Inns mostly. Hampton Inn has a 100% satisfaction guarantee. If you are not 100% satisfied, you don't pay for the room. We stayed in 5 different states at Hampton Inn. PA, VA, NC DE & NJ for a total of 10 separate hotel rooms. We have only been charged for 2 of those rooms, because each and every room had a mold problem in the bathroom. The night clerk would check the bathroom see the mold, spray it with bleach and watch it disappear. Each time I complained that I was not 100% satisfied. Apparently each property has a different interpretation as to what 100% constitutes. Every hotel handled the complaint in a different way. The worst was the Hampton in in Hampton Inn - Bayside
7079 Black Horse Pike
W. Atlantic City, NJ 08232
(609) 484-1900. I was threatened by the owner, called a liar and then was told if I did not accept the room with the mold then I should pack up my belongings and move myself to a different hotel. Since my complaint to Hilton the have refunded 1 Room of my 2 room stay. They too do not understand the definition of what 100% satisfaction is. This hotel has a long way to go to bring themselves to a standard of quality.