NASHUA, NEW HAMPSHIRE -- I had the misfortune of buying a dining table set from Bob's Discount furniture. They are very cordial and friendly, till i buy their product. After that they don't care.
I picked the dining table set from their warehouse at Nashua. When i reach home, i see that two of the chairs do not have the screws for assembly. I called them up, and then they said they don't directly deal with spare parts and they can call the furniture maker (Steve Silver) to get me the spare parts. And that will take 30-45 days. I asked if they can take it back and get me another pair of chairs. Then they say, that is the only thing they can do. Ok, i said i will wait. I asked for the status a few times in between, but the parts do not arrive even after 45 days. Now, three months have passed, still they say, will check on it. Every week, i call them and wait on the phone for 30 minutes at least. Then they say, they will call me back, and always fail to call back or give me any response.
I don't know what to do now!! I have never had such a bad experience in the last 10 years. Sure Bob's is cheap, but if i get only unusable furniture, i will rather not buy. Next time, i will use other dealers only - Slightly higher price from Furniture world or Jordan's furniture is always worth it, when i know they never fail to satisfy their consumer.
Could anyone tell me how to deal with this Bobs furniture, any consumer protection agency that will help me??