Livingston Volkswagen Complaint - Salesman Knowingly Lied
WOODLAND HILLS, CALIFORNIA -- I am a recent immigrant American and greatful to this country. When I came here I did not know that there is such a thing as carfax, where I could find out all information about a car.
In February 2006 I went to Livingston Volkswagen dealership in Woodland Hills, CA. I liked black VW Passat 2002. I drove it and everything seemed to be working fine.
I asked the salesman if the used car has been in an accident before. As I remember the salesperson's name was Tai or Tsai, I'll find his business card and give you his full name later.
The salesperson told me that the car is in perfect condition and had never been in an accident of any kind. I trusted his professionalism and thought that it should be a good car because it was a Volkswagen official dealership. Recently I have discovered (by carfax) that the car had been in a major accident.
Also, because of the accident the car had some major problems that I had to immediately repair. As I also discovered those problems were not covered by the dealership insurance that I paid extra $2,000 for.
As I also found out all dealerships ran carfax reports and check vin # on all cars before they get them, so it's impossible that he did not know. I also asked another person at the dealership and he also said the car never been in accident, works perfectly, has been checked, etc...
I contacted them, explained my concerns, but they never replied or even attempted to call me back or e-mail me back...