Sandpiper Beacon Beach Resort Complaint - Horrible Customer Service
PANAMA CITY BEACH, FLORIDA -- On June 26, 2006, my wife made reservations for the two of us at the Sandpiper Beacon Beach Resort in Panama City Beach, FL for a seven night stay in late August. A few days before we were to arrive, Tropical Storm Ernesto formed and was a threat to Florida. Early projections had Panama City Beach on the edge of the projected path. The Governor had declared a state of emergency for the entire state of Florida, reported on MSNBC. The day before we were to arrive, I contacted the Resort and discussed with them our desire to not come out of fear for the uncertainty of the Tropical Storm and requested a rain check on our reservation to use at another time. I was told that I had to speak to a manager and that one would not be there until Monday. I called back Monday morning and spoke to a man, I assume this to be the manager although he would not give me his name, and requested the rain check. He rudely told me that a rain check could not be granted and that I would loose my $200.00 deposit paid at the time the reservation was made. He claimed that they could do nothing because they were under no immediate threat. He was not aware of the state of emergency issued for the entire state and harshly told me that I need to contact FEMA. What a bunch of crap!! I need to contact FEMA in regards to getting a rain check? Everyone I spoke to Sunday and Monday were extremely RUDE and was quick to point out that I loose my $200.00 deposit!! I would not recommend this resort to anyone!! VERY RUDE AND VERY UNPROFESSIONAL!!!!!
DO NOT STAY AT THIS RESORT!!!!!!