LINGO Complaint - Billing - voip
Wednesday, August 16, 2006
To :Lingo/ Primus
To whom it may concern:
Re: customer accounts discontinued.
We tried to call in and we tried to email you, on numerous occasions during the month of May, 2006. We could never reach anyone, and no E-mails were answered. So with no other recourse, we contacted American Express to have them stop paying on the monthly charges.
Finally I reached someone last Friday (8/11/06), and was told a supervisor would contact me within 48 hours. Dust, nada, zero response.
Today we get our AMEX bill with something accusing us of theft of service.
Well kids, you have finally tripped my trigger.
I want a credit for ALL charges from Lingo and Primus – some months we were dually billed from both – for all charges dating from the time we first tried to contact you – which is 5/15/2006 within the next 10 days.
If this does not happen, I promise to (as opposed to threaten to):
Contact every BBB in each city/state in which we do business (over 20)
Contact the national BBB
Contact the FTC, FCC, and possibly the FBI to investigate you for fraudulent business practices
My oldest son is a producer for TV commercials, and other media. He does commercials for Disney, and Wal-Mart. He has taught me the value of “Viral” marketing. I promise to start a campaign to get the word out about your methods of business.
Locally, one of the TV stations would love to get their teeth into this. Not a big market (Kansas City, MO) but hopefully, it would get picked up by the networks.
Let me be clear. This is not about the money. We can well afford the amount of unethical billing. This is now a principle thing.
Again you have 10 days from proof of service via certified mail. I am E-mailing you this in advance.
Robert xxx Michelle xxxx
Accent xxxxxxxxxx Inc.
Lake xxxxxxxx, MO
cc: American Express