Acura Complaint - Lemon Vehicle, poor dealership & customer service
MIAMI, FLORIDA -- Have had an Acura (Honda luxury brand) automobile style TSX for 10 months which was purchased new. In that time vehicle has experienced disck brake problem, failure of air conditioning to cool properly, and following warranty repair of air conditioning the sudden emission of strong metallic odor, loud howling/whistling from dashboard, and passenger cabin flooding with water from engine (condensation backwash). Dealership indicates smell is normal, noise was attributed to discovery of a leaking exhaust manifold, and now am told it is caused by transmission gears with the option by the dealership and Acura corporate to replace the transmission with rebuilt parts or to treat the problem as normal. Dealership has routinely failed to be responsive with end result that the car has been in the shop a total of over 40 days as of this writing. My efforts to address the matter at Acura and Honda corporate offices have resulted in runarounds, lectures about my obligations to the company, referral to a mediation department that dragged the process and blamed me for not being more cooperative, failure to provide direct answers to various questions, refusal to let me speak to management, and periodic bursts of hostility from staff, along with statements to the effect that they do not need my business and they do not care if I pursue legal action. I have now been forced to pursue this matter under my state's lemon law statutes and will likely have to retain an attorney for additional litigation which you can imagine is time consuming and eats into my finances. Even if I have the desired resolution (and my research online shows Honda rarely compromises or settles in these matters), I will likely have to purchase a new car for which I will pay higher rates on a loan than I now carry. My state has a good lemon law, but all this remains an aggravation. If you live in the Miami-Ft. Lauderdale area in Florida I strongly advise you to avoid purchasing or leasing a car from any Acura dealerships.