Verizon Wireless Complaint - Bad Customer Service / Termination Fees
WESTMINSTER, MARYLAND -- My wife and I visited a Verizon retail store in June to find out when our account was able to be cancelled. The employee told us Aug. 30, 2006. We waited to cancel.
I opened a Cingular account (same phone #) on August 30th, and when I called Verizon afterwards to cancel our FamilyShare plan, I was then informed that I would be charged an early termination fee, $175 per phone ($350). Now I am told that we weren't able to cancel until October 30th. By now, my phone number was already ported over to Cingular.
I was repeatedly told by customer service "I'm not sure why they told you that" (referring to the WRONG cancellation date). Yet, I was given no assistance in resolving this matter at all. After being told a supervisor was available to speak with me, later I was told there were none. When asked, I received no answer about when/where a supervisor could be reached.
I was fully aware of the cancellation date we received from the Verizon employee, and based on that information we waited to open a Cingular account. I'm not sure why we were told Aug. 30th either, but I find it very troubling that a company such as Verizon would ignore
such a concern from a loyal customer. I guess customer service figured I was leaving Verizon anyway, why not? What proof do I have??
So now I'm going to be stuck with a bill totalling over $350 for two phones and service that will not be used because of a Verizon miscommunication. I must say I may never buy through Verizon Wireless again, and I will most likely encourage those I know to do the same.
Are the termination fees in my case worth all that to a large corporation who values customers?