Onrebate.com / Tiger Direct Complaint - Rip-Off Rebate offers - Customer TARPIT
US, FLORIDA -- Tiger Direct has gone into the "rebate" business with the OnRebate.com program. You purchase items and have 30 days from the ORDER date to apply for the rebate through a piss-poor site called OnRebate.com. You don't have enough time to make sure the computer works before you need to cut up boxes and apply for rebates.
The process is overly complicated, it requires you to submit a seperate envelope, stamp, invoice, printed webform and a signed rebate form for each item. If you are building a computer this can be 5 - 10 items.
This is NOT automatic, I had to call the helpdesk twice, wait on hold for HOURS and wait almost a week before I could print the neccessary forms (you have to wait for an email to complete registration of your rebate) This comlicated delay seems deliberate.
They TARPIT you, making this process take so long, they hope you give up.
PLUS: If anything is wrong when you submit, they say they will deny your claim.
PLUS: They have the gall to ask for a 10% bounty of your rebate to speed up the process. The webform defaults to this selection every time the page refreshes...really sleazy.
PLUS: OnRebate claims they are a seperate company and TD is a client. Lie. Systemax runs both TigerDirect and OnRebate. The same guy owns both companies, look it up.
CONCLUSION:Tiger Direct used to do alot of things right...they suck now.