Ramada Complaint - My 6 year old found a crack pipe in our hotel room
CINCINNATI, OHIO -- I am so angry right now I can't stand it! My family took a weekend vacation in Cincinnati Ohio on August 4th and were checking out on the 6th. While we were getting ready to check out and looking for my 3 year old sons shoes my daughter pulls a white t-shirt out from under a bench and says "Look Mommy what's this" I about had a heart attack. There was a crack pipe wrapped up in this t-shirt.
My husband immediately took it to the front desk and showed the front desk manager Scott. He chuckled and said "Oh wow let me get you breakfast for that" My husband was insulted. There was no apology no empathy, nothing.
They wanted a copy of my drivers license so I took it down to Scott. He made a copy and told me that he would file a police report and someone would call me with in 14 days to let me know if I am entitled to a refunded. Oh my Goodness I was about to explode.
I tried calling the GM CHris Ott on 8/7/06 2 times and left messages. He never called. I then called the police department and a police report was never filed. The hotel doesn't have to do that but since Scott told me he was going to do I I expected him to do it! I then called the Ramada 800 Guest satisfaction line to file a report. They did apologize and couldn't believe that happened. They told me the GM from the hotel would call me in 7 business days. Those days went by and I didn't hear anything! I then called the 800 number again to let them know. They offered to give me 1/2 of a nights stay. That insulted me, I wasn't looking for money. I was looking for an apology and insurance that the housekeeper that cleaned my room would have consequences to deal with. Is it so hard to give that to a customer? The 800 agent gave me the owners name which is Bob Kunvarji and his number.I first called and left the GM Chris Ott a message again. No reply in 24 hours. I then called the owner. He also insulted me by asking me if I was just looking for money. Hell No I'm not! My 6 year old daughter now knows what a crack pipe looks like. What if my 3 year old found it and put it in his mouth!!!!!!!!!
This hotel is a joke and I am going to let every one know about it!
Thank You for letting me be heard.