Papa John's Pizza Complaint - Cheese Pizza not properly made
OWINGS MILLS, MARYLAND -- I received very poor service on 9/7/06 from Papa John's location in Owings Mills, MD (410) 902-1000.
Large Cheese Pizza was missing most of the cheese. I called the location back in spoke to a Manager by the name of Charlie (Female), who was the same person who rang me up and also forgot to open the boxes to show me what the pizza's looked like, this has always been a normal practice at Papa John's, had this procedure taken place the pizza issue would have been addressed in the very beginning.
I first started the conversation by explaining the problem. While speaking to Manager (Charlie) she was very unprofessional and offensive with the way she spoke to me. When she pulled up my order she stated, "This was an hour ago." As if to say I waited too long to call back. Manager (Charlie) also stated, "I'm sorry if the pizza is not up to your liking." I stated, "No it's not up to Papa John's standards." Then Manager (Charlie) make a very insulting comment, she stated, "We have people who call in with pranks." Throughout this entire ordeal I was treated less than a customer. I took the pizza back to the location after 10PM to show Manager (Charlie) that it wasn't a prank. This was a incovenience to me because I had to put clothes back on to come out the house when I was in the process of going to sleep. All I asked in the beginning is to be accomodated for the error on Papa John's behalf, to allow me to be able the get another pizza the next day due to the time of night it was and I expressed to Manager (Charlie) several times that I had to get up early in the morning for work. After all the frustration and me getting upset Manager (Charlie) assured me that she would leave a note for General Manager (Conner Quinn) so I would be able to receive another pizza at another date. This is all I wanted in the first place.
I really don't think Manager (Charlie) should be in Management, her professional and people skills are very poor, she even admitted she handled it wrong and stated, "This is a lesson to be learned."
Managers like the one I delt with at the Owings Mills location is and will make it bad for business!