ServiceMaster Complaint - Failure to provide service requested

Review by ocheltreeg@aol.com on 2002-01-13
SAN DIEGO, CALIFORNIA -- ServiceMaster caused THOUSANDS OF DOLLARS DAMAGE. Now sue me ! On 03/01/01 approximatly 1:00 p.m. I called for water removal from carpet. I was assured that you had experience dealing directly with my insurance company and there would be no problems. Hours passed, I reciev another call with a new promissed arrival time. Approximately 11:30 p.m. YOU called," just talked to Percy ", he would be here no later than 8:00 a.m.. I had missed yesterday afternoon, waiting, my wife arranged to be an hour or two late for work. Shortly before 11:00 a.m. he arrived.! By this time water had dampened carpet in the adjoining bedroom and hallway. He did not vaccuum as requested but proceeded to cut away approx. 3" of carpet along 4 walls of master bedroom, 2 walls of hallway and two walls of adjoining room. Our carpet was 1 color though out the whole house.

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