Sonic Industries Complaint - Service at the Sonic in Bridgeville, DE
BRIDGEVILLE, DELAWARE -- I was so excited when the Sonic opened in Bridgeville, DE. I had visited the one in Wytheville, VA and was super impressed with the value, quality and service. My first three visits to the one in Bridgeville were as expected and I looked forward to having a great place to get a good fast food meal. Unfortunately, my last 3 visits have not been good. On the fourth visit, I was told they could not accomadate the drive in window because the computers were down. Well, this happens and I went next door to McDonalds. On August 20th, I had just returned home from a 5 hour driving trip and was looking forward to a delicious Sonic Burger. It was 8:30 PM on Sunday and I pulled in, used the restroom and sat at a table (which wasn't the cleanest) and proceeded to use the phone to order. I picked up the phone and then waited for 20 minutes and listened to dead silence. Needless to say, I walked out and went next door where in the space of less than 5 minutes I had a burger and soda and was walking back to my truck and utility trailer and on my way home. On September 8, I stopped for lunch and ordered a Sonic Cheeseburger and a Cherry Cream Slushie. Very shortly the food arrived and I paid AND TIPPED the employee. Shouldn't have tipped him. I got a sandwich of egg, sausage and cheese on toast. I called back and was told my food was on its way. This time I got what I ordered but it looked unappetizing. The bread was as if someone had sat on the sandwich with pieces of the roll missing, the burger and bread was ice cold as if it had sat in the refrigerator for a while. The burger looked dried out as did the cheese. I called back and asked to speak to a manager and was told he would be right out. In the interim, the button on the intercom apparently got stuck and I listened some interesting conversation among the employees inside.
The manager came out and said he would replace the sandwich, which he did and it was much better and much fresher. Needless to say, 3 strikes and you are out...I doubt that I will go out of my way to visit Sonic here in Bridgeville again.
Also, when I went to contact them to send them this feedback, I could find no email address to write to. So I posted here.