Cingular Complaint - Customer care - customer,product

Review by kezzie on 2006-09-11
MASSACHUSETTS -- CINGULAR, has the wrost customer care in the world. They are all in capable of doing a job. You can not stright answers, they pass you on to someone new every time you start to make a point. Chose another phone carrier if you are thinking about cingular.
Comments:4 Replies - Latest reply on 2007-04-25
Posted by MollyDolly on 2006-09-13:
I totally agree! They do always pass you onto someone new and I notice how they never answer your freaking question.
Posted by lostit02 on 2006-09-30:
do you call in w/a straight question or to argue a "point". if you ask a straight question and let the person answer that question you will probably not be transfered. but if you are trying to make a "point" outside of what can be done on the accounts yes you will be transfered to the next level.
Posted by MollyDolly on 2006-10-03:
Of course I ask a straight question. They just dont understand the question or dont know the answer.
Posted by cingular tech rep on 2007-04-25:
I will say that when you have a tech issue (dropped calls, media net not working, sms or mms not working right) than yes it comes to my department because in billing in the call center the csr's don't have the same tool access I would have to troubleshoot the issue at hand that is why you are transfered at any point...also say that you are about to be suspended for non payment and collections dept. has a note on the account for the call to come to collections..just to name a few ex. the general public does not know our systems and what the rep behind each system has the access may think why don't everyone have the same access...we are branched because of all the information that cingular has to run the business..think about the millitary...they are branched however do not all have the same access to what the mission is called for so say the airforce has a sub in the water and cannot destory the enemy so they call in the Navy and my point is that cingular billing reps may need the access assistance of a tech rep like myself to help you the customer. Do I think its annoying to be placed on hold for 20-30 mins? Yes I do but again after hearing the customer out and then troubleshooting the issue per call may take up to 20-30 mins per call...thats alot of time on the phone yes. Are we graded for the calls we take in tech and in care?...yes we are and we should to let us know what we can do better...thanks

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