Journey Education (JourneyEd.com) Complaint - Customer Service Severely Lacking

Review by ZenMaster on 2006-09-11
Placed an order for some software with them -- they required verification of my academic status, which I provided and they approved. But a few days later, they sent me another notice to verify my status. I emailed them back saying I already did so. When software finally arrived, the CD-ROM was defective. I understand it was not their fault but had to call them back several times to authorize a replacement and I kept getting transferred around and they kept saying that they couldn't find any record of a refund or replacement authorization. When they finally straightened out that I was indeed entitled to receive a replacement, they were out of stock of the item I wanted. I got so fed up that I cancelled my entire order with them and told them I was taking my business elsewhere.
Comments:4 Replies - Latest reply on 2006-09-12
Posted by Anonymous on 2006-09-12:
It somehow seems sad that you must prove verification of academic status in the first place for something that is supposed to be educational.
Posted by *Brenda* on 2006-09-12:
Lidman, the reason for the verification is because they are giving you very large discounts on some items. They aren't all educational items. I bought Microsoft Office Student & Teacher edition for $80.00 while it retails at Staples or Office Depot for $150.00. They also have games and dvds (those discounts aren't that good). I had no problem ordering from the website.
Posted by Anonymous on 2006-09-12:
Thank you *Brenda*, I guess I should look a the sight before I comment.. Ops!
Posted by *Brenda* on 2006-09-12:
S'OK! It's a good site if you are a student; that's for sure!

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