Cingular Wireless Complaint - Cingular Wont Admit What They Are Doing
I used to be and at&t customer until cingular bought them out. I was told I could switch to cingular and not be concidered canceling contract and start using their services better rate plan and such and not have what we originally had with at&t. I said ok sure no problem, then i was told i had to buy cingular phones in order for it to work. Everything was fine for the first 1yr of the 2yr contract, then I started getting dropped calls constantly. I mean several times a day about 5 times. I have been told its my phone and it isnt in warranty, so i need to get another phone. I dont believe them period! I find it interesting soon as my warranty was up, its my phone and not them. I have told them its their network not my phone, i get the run around on it constantly. Was promised a free replacement phone, never got it, come to find out that was if i agreed to another contract and i refuse to do so. This has been proven over and over, if they think i am getting a new phone, or a loaner to see if it is my phone to appease them, i dont get dropped calls, but as soon as they figure out , I am not getting a different phone, they start up. They have thought the last 3 weeks i am trying another phone and not one problem but guess what? my husband is having clarity problems with his phone now ,isnt that interesting? They have taken roll over minutes out not used, always calling on that, they did it long enough that 1yr ago when i wasnt aware i had 100.00 in overage charges. Their customer service is lousy. I tried to get tech support and some bozo there, never said hello or nothing and just sat there on the line for 15 min not talking. They even knew i was on the house phone calling to complain. I was told everything under the sun its my phone, need a new sim card, got one , nothing changed, i am still under at&t towers or i am stuck inbtwn towers. My contract is up Nov 26th and i am counting down the days! You will so regret having them!