Comcast Corporation Complaint - No show to install/lousey customer service
TENNESSEE -- Two weeks ago I called to arrange cable service for my mother. She just moved into an independent living apartment. While I was on the line they told me about their great telephone service. I decided to ger her both of the services. They said it woudl take two weeks to install them. They showed up to do the televison as scheduled. Yesterday they called to confirm the telephone install. They never showed up. I called and complained, they did a special form to expediate the service, and said a supervisor would call me within one hour. I am still on hold, I called an hour and a half later. They offered to have the install rescheduled for the middle of October. I asked to talk to a supervisor, and have been on hold for over 15 minutes at this point. I would just hang up but I want to know how long they think I will stay on hold. It has now been 30 minutes. I don't think they are taking me serious do you?