Enterprise Title Agency Complaint - Middleburg Heights, Ohio - poor service
NORTHEAST, OHIO -- As a first time home buyer, I used this title company per recommendation of my realtor. He did disclose that he had a vested interest in the company - I figured, ok, all title companies do the same thing, right? Wrong!
Perhaps they did complete the steps they were supposed to, but the customer service is TERRIBLE! The title agent helping me was non-communicative. He told me nothing unless I called him first. Due to loan changes the afternoon before closing, at noon on the day we were scheduled to close we still didn't know when we were to be there to sign. Please keep in mind we had called them numerous times over the period leading up to this trying to get information. At approximately 1pm on closing day we received a call saying we could come in, but the agent was annoyed that we couldn't get there until one hour or so later (I was at work,) instead of immediately. At closing, I asked what certain documents were - he had no idea. I asked what title insurance covered - he had no idea. One document was presented that made me uncomfortable, and I told him I wasn't sure if I wanted to sign it. His response was "oh, ok" and then he nastily told me that we wouldn't be able to close if I didn't. As he continued shoving documents in my face, I wanted to read them before signing. He openly made me feel stupid for wanting to read them over.
After closing, I called to clarify an issue with the company. Our title agent had gone home early so I spoke with who I believe to be a VP. After a lengthy conversation in which I attempted to clarify the roles of the various parties to the transaction (as a new homebuyer not knowing all the steps,) I expressed (politely) my dissatisfaction with the service I received. I was told nastily "well, I can't imagine why you are unsatisfied - we've done everything we were required to." In addition, in response to my questions regarding roles of the parties to the transaction, she said "as I understand it you're an attorney?" I replied that yes, but I'm not yet licensed. She then replied "I'm not a lawyer! You are asking me to give legal advice! And if you know anything about the law..." What??? Because I asked what the parties do? First, the only time I stated that I was an aspiring attorney was when the mortgage company needed to verify my income, and also just in passing when discussing confidentiality rules with the agent a day or two before (I just said that I could appreciate the laws he needed to follow, no more, no less...)
Again yes, they did "everything" they were "supposed to do," but it was in a very uncommunicative and unprofessional manner. So they covered themselves in terms of what the law requires, but that was exactly as far as it goes. Minimum service for a very high price.
I highly recommend AGAINST using this company for your title needs. As they've shown, any company can do the same thing they did. The customer service is what distinguishes such companies, and Enterprise Title in Ohio certainly lacks it.