Lone Star Steakhouse Complaint - Poor quality of food/bad service

Review by regular_customer on 2006-09-15
LAWTON, OKLAHOMA -- I have eaten in the Lone Star Steakhouse in Lawton Oklahoma several times and each time, the service and food quality has gotten worse. The last time we waited 20 minutes for our server to take our beverage and food order. It was another several minutes before our beverages and salads were delivered by a different server. After another 25 to 30 minutes, our entrees were brought out. I usually order the large steak while my girl friend orders the regular steak. I noticed my steak was considerably smaller than the regular steak, so I asked the server if this was the right steak and that's the way it is. She was clearly not going to attempt to correct the problem and she walked away. After several minutes, I managed to get the manager to come over. He initially as though there was no problem, but finally agreed to give me another steak. The whole staff just didn't seem to care and were much more interested in standing at the front of the establishment chatting. Right now I see no reason to go back.
Comments:3 Replies - Latest reply on 2007-01-10
Posted by James on 2006-09-15:
Right, don't go back!
Posted by Anonymous on 2006-09-15:
I think what you experienced was a place of business that has had the same people working there for a while and it sounds like they are getting tired of the same old routine day in and day out. I think this is a fairly common thing that happens when you don’t rotate people a lot in the restaurant business. I bet if you stay away for a few months and go back it might change. Luck on that one……..
Posted by lovingwife on 2007-01-10:
Never go for the steak...but they do have the best chicken wings and onion blossom (much better than Outback's onion).

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