Lone Star Steakhouse Complaint - Poor quality of food/bad service
LAWTON, OKLAHOMA -- I have eaten in the Lone Star Steakhouse in Lawton Oklahoma several times and each time, the service and food quality has gotten worse. The last time we waited 20 minutes for our server to take our beverage and food order. It was another several minutes before our beverages and salads were delivered by a different server. After another 25 to 30 minutes, our entrees were brought out. I usually order the large steak while my girl friend orders the regular steak. I noticed my steak was considerably smaller than the regular steak, so I asked the server if this was the right steak and that's the way it is. She was clearly not going to attempt to correct the problem and she walked away. After several minutes, I managed to get the manager to come over. He initially as though there was no problem, but finally agreed to give me another steak. The whole staff just didn't seem to care and were much more interested in standing at the front of the establishment chatting. Right now I see no reason to go back.