Jubilee Financial Services Complaint - Requesting a full refund for lack of services provided. Account # HC2199
DOWNEY, CALIFORNIA -- We opened this account in October 2000, in hopes of getting a handle on my creditors. We signed our agreement and kept up to our end of the agreement by faxing creditors bills to your office. We also made sure that the monthly fee was always in the bank for direct debit by your company. Now it is January 2002 and none of my credit cards have been satisfied by your company. When we started out with your company we had four credit card debts and one lawyer on us. I ended up paying the lawyer off in November 2001 to avoid reposession. They said your company had never contacted them. Also, I was not late on my discover payment until after I joined your company for help. I did not pay anything as according to the information provided by your company. Now after a year and two months discover has started garnishing my wages. If your company had been in contact with them, this should not have taken place. I had also sent your company the information when my Mastercard had gone to another company and they offered me to settle my account with just $722.45 when I owed $1,444.91, this still needs to paid off. I called and verified that your office had recieved this fax on July 18, 2001 at 8:51am directed to Carlos Rodriguez. I have gone back into my bank statements and found that you debted my account thirteen times for $200.00. That comes out to $2600.00 total with interest that is owed back to me, since you were to open an interest bearing account for my money to go into.
To help keep me as a potential future customer, I would like the following:
I expect a full refund of the $2600.00 plus interest that is in the savings account you opened in my name. I want all debits stopped from my bank account to your company. I have already put a stop pay on my account to your company. You have not lived up to your end of the agreement, so I will finish paying my accounts off myself.
At the very least I would like a response from your company regarding this incident. Thank you for your time.