Steak n Shake Complaint - Bad Service/food - resteraunt
DAIREN, ILLINOIS -- There is a newly opened Steak 'N Shake in Darien Illinois. We have never been to this kind of resteraunt so we decided to try it last night. The service was awfull. Took a long time to get our order taken. When we brought our food we were missing items but the waiter took off so quickly that we couldnt tell him. (there were approx 6-7 employees working and 4 tables of customers.) The waiter never returned to see how everyting was. I tried to flag him down to say we needed more drinks and our 3 missing items. He never came. Asked another waitress to tell him...he still never came. The food was not that great. The buns were small and dried out. Reminded me of "tv dinner type food" My kids wanted milk shakes...still couldnt get waiters attention. I decided to leave and take them to Dairy Queen. As we were in line to pay THEN the waiter came over and said while chuckeling "hope every this was ok...I got busy" I told him it wasnt and showed him the missing items and how we were trying to flag him down. He took the sides off my bill and again said "sorry..I got busy" while chuckeling. As I said before we have never been to this type of establishment but based on our experience we will not be returing. We would of been better off grabbing dinner from the Burger King Drive thru and going home.