American Fitness and Tan Informative - Rude Customer Service
LAKE WORTH, TEXAS -- After several months of the aerobic's schedule being incorrect and false promises of new classes, I decided to voice my concern by sending an e-mail to American Fitness and Tan. Additionally, let me preface this with a little more information before I explain why I am a disatisfied consumer. On several occasions, one of the aerobics instructors would refuse to teach a class if only one person showed up for class, even though they get paid regardless of anyone showing up. Also, one time the gym owners did not pay their insructors, actually their pay checks bounced, and the the instructors refused to teach until they were paid, so the gym management responded by firing them for not teaching. Therefore, the aerobics classes were canceled for one month. Further, the gym owners did not pay the rent at one of the locations I attend, and the gym closed temporarily. I was very frustrated that I was unable to work out as these classes had been advertised as an incentive to sign up for a membership. The complaint e-mail I sent was colorful and the tone of it reflected my extreme frustration. The owner responded by yelling at me with her cap locks on, advising me that my comments were not appreciated, and that she would cancel my membership immediately. She further advised that if I stepped foot in her gym that it would be trespassing. I advised her that I would forward her response to several people to warn them not to waste their money working out there as they do not care about their members. She responded by telling me that she would not be threatened, did not appreciate the tone of my e-mail and inappropriate comments, and would forward my e-mail to the police for slander. Okay, we all know as Americans that we protected by the fifth ammendment and I can voice my opinion to whomever I please. Maybe someone should tell the owner that she needs to look up the definition of slander. She obviously is clueless about the English language just as she is about running a gym. Consumers beware and do not give your hard earned money to American Fitness and Tan located in Lake Worth & Saginaw, Texas.