Sage Advice Inc. Complaint - Abuse of my credit card for unauthorized charges
REDDING RIDGE, CONNECTICUT -- Sage Advice Inc. is an herbal remedy business out of Conn. that I did business with once I found their web-site. Their brochure made it sound like they were reputable and had been on TV talkshows, on radio, and in magazines. I contacted them by phone and made an order, giving my credit card information to them on the phone. The owner explained to me that they send one auto-order to a customer per month.
I began business with them in June to test their products and service. I placed an order on June 7th for $251.93, then added another product later on the 7th for $51.98. She then said she’d send an auto order to me for July ahead of time. This order would be a repeat of the last two orders I made on June 7th.
I added a couple items to my order by email before she sent it out on the 20th. So she sent me my updated order on the 25th, totaling $331.91, after she charged me on the 20th for a repeat of June’s order. In other words, she double charged me rather than replacing my original order with an updated one.
I gracefully paid her, thinking it was a mistake, but told her by email that this resulted in me having too much for one month.
I was laid off my job at the end of June, so I changed my order in July to 2 items only, and asked her to delay the August order to September. I made this change by phone and by email, her usual mode of correspondence with me. My order change was sent to her July 14th, before she sent the next order out or charged me. Her policy, stated on her website and invoices, says that these changes are to be made before the 15th before shipment, which I did.
She then sent me the order for $451.88, like the one I made in June, and she sent it on the 15th despite my change, in keeping with her policy. I had made that change to 2 items instead of 11 items, and asking her to postpone all other orders until September. She ignored this.
When I found out about this, I charged it back and sent back the merchandise, with an insured receipt. I also sent her a certified letter, canceling all auto orders. I reminded her of this cancellation by email. She apparently received it on 7/27/06, in the form of a certified letter. She signed for the letter on the 27th.
She then proceeded to send out and charge me for a second order for $451.88, which I never ordered, on the same day she received my cancellation letter-the 27th. I returned this merchandise on 8/16/06. That’s when I cancelled and changed my credit card number to prevent her from misusing it again. She has since sent threatening and mean-spirited emails to harass me.