Cingular Wireless Complaint - Overage Charges
NEW JERSEY -- Raising The Bar or Deceiving The Customers?
I have recently had an experience with Cingular that I would like to share with everyone. I have been with Cingular since 2004. I have not had many problems that could not be resolved, until now. I am very busy, I don't get a paper bill, and I honestly almost never check my statement. My rate plan is $39.99 which usually comes to about $48-$55 per month. When my bill was $62 I thought that was a little unusual. I log on to my account and find that my bill for the next cycle is $325. I thought how can this be possible when the majority of my calls are mobile to mobile. I quickly go to the answer center and find the following answers to my questions.
QUESTION: What is Unlimited Mobile to Mobile calling?
ANSWER: Unlimited Mobile to Mobile (M2M) allows you to make unlimited calls to and from any other Cingular customer when making calls within your rate plan's calling area.
Using Mobile to Mobile:
Mobile to Mobile minutes may be used when you directly dial or receive a call from another Cingular phone number from within your calling area.
Troubleshooting Mobile to Mobile:
If you believe that you were incorrectly charged for a Mobile to Mobile call, check to see if that call was made or received within your rate plan's calling area.
When I call the CS Center, I find out that since I have been a customer since 2004, although I have bought new phones and renewed my contract, I have not changed my plan. The plan I have is expired and no longer available, and does not have mobile to mobile minutes. I was charged overage for 547 minutes, and 597 of them were mobile to mobile. Cingular refused to credit me for the full amount. I was never informed that my plan had expired, never told that if I wanted mobile to mobile I had to change to the new plans. I never received any correspondence from them about this, and the website does not document it either. I wanted to share my experience with everyone. For anyone who may be in the same position. Why should we sit back and keep letting these corporations blindly charge us? Cingular is deceiving, they do not disclose full information, and then we pay for it later. That is why the have tow civil action lawsuits pending. Perhaps they will have a third. Thank you.
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