Clear Wire Informative - Service great, Honesty sucks
BELLINGHAM, WASHINGTON -- Last May I started a consulting position in Bellingham, WA. I would be on this project for several months living in my RV. I needed Internet access and thought I found the perfect method. A company called Clearwire offered wireless Internet at a reasonable price. I signed up at a kiosk in Bellis Fair mall and took the modem home. I set it up, plugged it in, and connected to the laptop and was on the Internet in seconds. Never a hassle or problem all summer. I became very enthused about the service and told many others about it.
One of the neat features described by the salesman was that if I moved to an area where Clearwire was not available I could simply turn in the modem and have no more obligations.
At the end of August my job was finished and I turned in the modem to the southern Bellingham office. They accepted the modem graciously and said that I would be contacted by a rep by phone. I was but he had a very different Story. I owned Clearwire $180 for leaving early. He was very firm and insistent. He cared nothing about my promises at sign-up time. He said I could transfer the remaining contract to a new person and clear my obligations. I did find someone to take over but when they went in to sign up they were told that they would have to sign a new 2 year agreement and that 4 months would be deducted. This scared the potential customer and they backed out so now I'm left with paying the rest of the monthly fees or the cancellation fee.
So far no I have had no other resolution.