Public Storage Complaint - Public Storage... more like Pubic Storage. They are the "real storage experts" at taking your money, and poor customer service
HOUSTON, TEXAS -- I made the mistake of using their self storage company back at the beginning of September 2006. I have never used self storage before so I booked a reservation online with Public Storage. Their website was easy to navigate and setting up a reservation was actually pretty easy. My movers were on time and everything was actually going smoothely as far as the moving process. I followed the online directions and the public storage location I had printed out driving directions on was not there! I stopped into a Shurgard Storage and they had let me know they were in fact the Public Storage and something about Public recently merged with them. I gave them my reservation number, and the person working there went to show me the storage unit, when they opened it there was a drunk man sleeping inside the unit. I was shocked not only was he apparently living in the storage unit he was using it as a restroom. I was utterly disgusted. The manager apologized to me and offered to transfer me into another unit, and said they would take care of the situation later. We spent another 30 minutes in the office trying to locate a space that would accomidate me while my movers where waiting outside. My movers where being paid by the hour and I had been there just a little over an hour and nothing had been moved in yet. The person behind the counter told me there was no more units to move into and offered to go take care of the situation so I could move in. I said NO WAY, she then found a unit for me at a facillity another 20 minutes drive from that location and transfered my reservation, when I arrived there I found a sign on the door that said they would be back in the next 15 minutes... 50 minutes later I see this person come up and unlock the door and let me in. This individual who claimed to be the manager had to have the worst personal apperance I had seen that day aside from the vagrant found in my original storage unit at the other location. With no apology for the delay the manager proceeds to take their time shows me the unit which I found was acceptable. More time passes while my movers wait because the manager is going over the 30 minutes of paper work that I had done for the second time. I bought my lock and was given a code to access the gate. The manager let my movers in to get me moved finally and I thought all the calamity was over. It turns out I finished the move after the office had closed I put my code into the gate correctly and the gate DID NOT OPEN. I called the office number too see what I could do and I was rolled over to the managers voice mail. I eventually waited untill someone came to access the property to exit with my movers. After paying an enormous moving bill I called the store again to complain where I had moved into. It turns out the manager was illiterate and wrote the wrong code on my card. They told me next time I came up there they could fix that issue for me. I asked if I could get the code over the phone because I needed to go there later that evening after the store closed. They told me they couldnt give codes over the phone and I just had to wait until I could come in during business hours. I plan to get my items out of storage as soon as my home is ready to move in. The sooner the better, I just hope my stuff is safe for the time being.
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