Samsonite Customer Service (or lack there-of) Informative - Samsonite - Samsonite Suitcase

Review by andys-handy on 2006-09-21
Samsonite.... Borken Zipper on a new bag, still requires a shipping fee (very expensive for the largest bag)> Advise all consumers to return to eth store of purchase, an get a refund there. Samsonite will have to deal with the repair, AND you can avoid the unreasonable customer service folks, who need to go back to CS 101.... Not focused on the customer, just on the ompany!

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