Sears/Kmart/Citi Cards Complaint - Getting Credit Ruined By Sears!!!
MARTINSVILLE, INDIANA -- I paid off my Sears Credit Card at Kmart on July 13, 2006 (which you can do now - but I don't recommend it). It was a balance of $40, which I paid 9 days early of the due date with cash. The receipt, as I have discovered after all this, shows a different account number than the last 4 digits of my account. I thought it was done and finished and the balance should have been $0.
The following month, I received a statement saying that I had not only not paid my balance, but that now I had a $15.00 late fee added on. At this point, we just laughed and thought it was a mistake, but called the customer service number to straighten it out. I spoke with Valerie, a Supervisor, who explained that I would have to make a copy of the receipt and statement, write a letter, and send it off to Sears Payment Disputes in South Dakota.
I did that, and the letter was sent Auguest 4, 2006, requesting that matter be cleared up and our credit restored, and our credit history returned to normal - in writing.
August 15, 2006, I received a letter from Citi stating that I owed $40.00 and requesting that I pay $27.00 of that total. They also raised the rate on the card. Of course that wasn't going to happen and it was like adding insult to injury. I called again, and again, and again, and after many, many people and phone calls, they finally told me that my account was the subject of an internal investigation that would end on September 25, 2006.
I received another letter today, September 22, 2006, stating that I now owe $55.00 plus a late payment of $15.00. I called again today, and after 5 people, they finally told us that there was, in fact, no internal investigation, and that we would need to go back to Kmart and get a copy of their register receipts (hello? I already sent a copy of the original receipt). We did, and Kmart says that we need to go to a Sears store and clear it up. (yeah, right)
Basically, they blame each other for the mistake, but not one of them will fix it.
I'm at the end of my rope on this one. I am in the process of opening a business, but this thing is adding a serious blemish to my record. Not to mention the fact that my head is about to explode with fury at the runaround.
I need help bad!!!!
This matter will NOT resolve itself, and I am just getting deeper and deeper into the BS pile.
I am through trying to talk to either one of these companies. All I get is lies and blame throwing - no help whatsoever.
What can I do??? Please help me!!!