T-Mobile Complaint - It should be #1 in POOR Customer Service
NEW YORK -- Mr. Dotson,
I implore to please assist with my request.
If JD Powers and Associates only knew what people are really saying about T-Mobile. They most likely would take back the commendations they have awarded T-Mobile. T-Mobile Executives may consider planning a surprise visit to their call centers to observe how incompetent their Customer Service Reps are. If anyone would like their intelligence insulted ring one of the call centers.
Being this is the only first and public review I have written, It serves as a significant indication of how T-Mobile Call Centers Customer Service reps have not only proved to be incompetent but also asinine. Unbelievably, one of the CSRs had the audacity to brag about how they were ranked #1 in Customer Service. What an interesting answer especially when dealing with a customer complaint with a second Billing issue in no more than two months? Looks like some of the employees need a big serving of humble pie.
It's highly recommended that T-Mobile Customer Service trainers and the training they are providing be throughly reviewed. I've been in the Customer Service Business for 17 years and sadly your CSRs are an example of what NOT to do and how to make customers regret ever signing up or renewing their contract for those who have been loyal. Very pitiful. I will not go into detail regarding my case but will say it's regarding Billing and that should be enough.
Mr. Dotson, I'm aware you are a very busy man and apologize for taking time out of your schedule with this complaint but I had no other choice but to address my complaint to you since the various CSRs that I have dealt with deter me from communicating to their superiors. I regrettably have renewed my contract and in return of being a loyal customer have been provided with poor service. Which in a way would be considered a breach of contract unless this is the the message that T-Mobile would like to convey to their customers especially long standing ones. I highly doubt that.
There is a saying in the business of Customer Service. Bad news travels ten times faster and further than good news. Which is very true. If you don't believe me, take the time to review the many blogs that are out there complaining about T-Mobile.
It would be much appreciated if the Director of Customer Service or Operations contact me regarding a resolution to my case as it can only behoove T-Mobile's relationship with their current customers as well as their future ones.
Thank you in advance for your time and assistance.
cc: Commissioner Jonathan Edelstein, FCC
Better Business Bureau
JD Powers and Associates