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Savannah Toyota Complaint - Savannah Toyota total lack of business ethics from G.M. to the bottom

Review by DL on 2006-09-23
SAVANNAH, GEORGIA -- Beware, if you live in the coastal GA area! Savannah Toyota is not worthy to touch your car. Here's our experience of dealing with them. I am going to paste in a copy of the email sent: We had the rear bumper cover replaced and painted there. After inspecting, the workmanship was as if my child had done it. The rear bumper was suppose to be reworked, but we were told that it would cost us an additional $100 to get the problem corrected. It was a total flop, workmanship not indicative of what we know the be Toyota standard. We have since contacted the Toyota Customer Experience department and filed our complaint. Hafer is the GM, and was part of the final decision. Forgive the spelling and grammar, we are very heated over this.

Mr. Hafer,
I feel I need to convey to the total dissatifaction in our visit to your dealership. Our 07 camry was in your dealership today for rework from the previous day. To be told that we will need to pay more money to correct poor workmanship received at your dearlership is totally appalling to us. We did not ask for more work or anything free, we just wanted what we paid
for to be done correctly! To tell a customer who has paid for service, "it is their responsibilty to correct poor workmanship" by paying more money to correct; how can one morally or ethically stand by this. But the biggest slap we received was not to remove the over-spray that was not on our car before you received it. It was not our concern whether your paint person had an indoor or outdoor paint booth. We simply wanted the professional service that you yourself would expect; nothing more nothing less.
I do not plan on letting this go, I can assure. I make no threats, I feel that the consumer needs protection from such establishments as yours. I will be contacting Gulfstream's and General Dynamics Consumer relations, asking them to please be aware of your dealership and its practices, so future employees know up front. After talking to several employees in the service center, I find that this may be happening more often than not.

It is a shame that such a wonderful product as Toyota has establishments such as yours to represent them in the community.
Comments:3 Replies - Latest reply on 2011-11-18
Posted by savtoy on 2006-11-02:
DL is not being entirely fair in their comments. No one or organization is perfect, and typically, there can be a resolution to any issue. For example, the Savannah Toyota body shop, Low Country Collision, could have been brought in to correct the paint problem. I don't know why that was not done but they can be introduced at any time.

I would suggest that Low Country be allowed to handle the issue.


Posted by KCIN on 2006-12-12:
RIGHT TO THE POINT,SAVANNAH TOYOTA'S COLLISION FACILITY IS LOW COUNTRY COLLISION.THE REPAIR WAS NOT DONE BY LOW COUNTRY COLLISION.DLIS OFF IN THEIR STATEMENT.DL ALSO LEFT OUT THE FACT TOTAL REIMBURSEMENT FOR THE TOUCH UP JOB THAT DL REQUESTED WAS CREDITED PRIOR TO LEAVING THE DEALERSHIP.FAR FROM THE WHOLE STORY IS IN DS'S COMPLAINT.
Posted by John Schexnayder on 2011-11-18:
The workmanship is very poor on brake jobs. I will be taking my car in tomorrow morning for a 3rd time for same brake problem. I am losing patience with this dealership and do not recommend.

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