Clear Lake Infiniti, of Houston Complaint - Bad Customer Service at this Dealership
HOUSTON, TEXAS -- I am having an annoy experience with the customer service at Clearlake Infiniti of Houston, TX. Want to share this experience. Please be aware, avoid this dealership if you don't want to be buying an infiniti and getting the customer service of a Chevy.
I traded in a car titled under my mom's name, an purchased a 2006 Infiniti G35 program car at this dealership. All sale and licensing paperwork I signed indicated I purchased the car and the title goes to me. As I was signing the paperwork for the title application, Kyle Deng, the finance manager facilitated all the paperwork told me that by paying $50.00 having the dealership to get the title, I can save myself a lot of hassle and extra leg work. At that time, I did not know how comical and ironic his comments were.
When I received the title, it was under the wrong name: my mom's name was on the title instead of mine. I realized this must be a simple error, I thought that one simple phone call would solve the problem. But I could not be more wrong. I left messages on the Finance Director, Kyle Deng's voice mail for three days in a roll (Friday, Monday and Tuesday), explained the situation and asking him to simply give me a call. Heard nothing. Went to the dealership on the fourth day, but Kyle was out for the day, talked to the sales manager, Macros, he asked me to writing down all my information again and promised to pass it along to Kyle. Then, no response again next day. Start to leave message on Kyle's machine again for another two days, total of 5 messages and one visit, still not heard one single word from Kyle or anyone from the dealership. After a week passed, I was really aggrevated with this "Silent" treatment. and called their switchboard and insisted that I have to speak to Kyle.
When Kyle got on the phone, not only there was no apologies, he was short with me. Asking me to explain to him how could the paperworks I filled for title apps. was under my name but the title went to my mom. How funny... As I start to complaint about his lack of response, he blamed it to miss communication between him and the sales person under Marcos (funny Marcos did not see it that way when I went to talk to him) and practically hang up on me.
I finally called the General Manager. He apologized for Kyle, and promised to resolve the issue next week....so, I am crossing my fingers and hoping that will happen next week.
In summary, if this dearship can make a simple clerical error into a two week long aggrevation for a customer, think about what would happen if you really had some problem with the car, and require the dearship to cough up some serious money to solve you problem...
One more thing that was even more comical, as I was fuming about not receiving any phone replys from Kyle after 3-4 messages, I received a fruit basket from the dearship to thanking my purchase and asking me "not to heasitated to call them" how funny.