Lone Star Steakhouse Complaint - SHOCKING
INDIANAPOLIS, INDIANA -- My family and I stopped in the Lone Star 8820 U.S. 31 South Indianapolis IN. at 8:22 pm on 9/23/06. We have dined here several times in the past with no problem with quality of food or service. However, this night was an awful experience. We had our dinner brought to us in a timely fashion. The waiter told my wife they were out of the soup she had ordered. ( No problem....it was late in the evening ) They substituted with vegetables that came much later. The vegetables had a small green "inch worm" in it. It blended in well with the broccoli, so I am sure it was no one in particulars fault. The real problem was the fact we had to pay for this meal, even though, it had ruined everyones appetite my children stopped eating all together. Our waiter (Dustin) picked up the worm smashed it and threw it on the floor. The manager gave us a discount on one kids meal (found out on receipt that KIDS EAT FREE Saturdays 11am til 4pm.. so not much of a loss for Lone Star.) We sat there in amazement, thinking that we would at least be offered an apology and a reasonable discount. The waiter just continued to ask if we were ready to pay. I guess I should have refused, but, I was in no mood to cause a big "scene". I wonder if I can call and have the charges stopped on my credit card....?