Norton Symantec Complaint - Norton Symantec 2007 Issues
Although Norton Symantec has a very strong presence for antivirus and firewall software, there are a number of areas where Norton has compromised options and flexibility of their product. These include: 1) inability to set scan to manual; with live update in manual mode, inability to notify when updates are available; 2) a far too complex process of maintaining and/or setting up VPN network connections; 3) the computer operates even slower with the new Norton 2007 software than with previous versions; 4) unethical early subscription renewal practices (if you renew we they first start sending alerts, you will lose the time remaining on your existing account); 5) difficult and/or expensive access for tech support service; 6) no readily identifiable customer means for contacting Norton by email. Regarding #2 above, there has never been an issue setting up VPN network connections with the XP wizard they provide, nor was it ever an issue with previous Norton Version’s I have had. I'm sure the software design folks, who are quite smart, know about these issues and their unethical renewal practice. The tech service rep in India I was IMing with did however, did offer apologizes.