Marriott International Complaint - Heartless
OAKLAND, CALIFORNIA -- On September 24th, of 2006, I was put in a difficult situation after having to switch my flights around in attempt to avoid sleeping in a deserted airport and missing school the following day. This placed me, in downtown Oakland at 1:30 am. As an international student and extremely unfamiliar to my surroundings, I sought out the nearest marriott hotel, an establishment of which I have been a long time customer. My attempts were successful at trying to avoid any situation that appeared dangerous, miraculously, as someone carrying luggage and a laptop bag stand out as perhaps a prime target. Upon arrival at the Marriott my intentions were to request a discreet corner where I could sit for 2 hours to simply work on my laptop as I wait for the Transit system to start running in the morning (only 1.5 to 2 hours). To my disappointment, the desk manager on duty turned me down, and rather than allowing me to stay in their empty lobby where I could have felt safe and warm, I was put back on the street. As a result I cannot see any reason for me to continue my business with this hotel chain, there are plenty of other establishments which I am anxious to support.