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DEO MEDIA Inc. Complaint - Unable to contact company
Complaint
WALNUT, CALIFORNIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I purchased a DEO3300 camera from DEO MEDIA,Inc., through WORLDWIDE SHOPPING SOURCE in Feb.2006. Upon trying to use it on a major vacation in June, it wouldn't take more than 4 pictures. The expensive extra Memory Card I also purchased from them doesn't help. I tried to contact DEO for information under the warranty, and my attempts were returned undeliverable. They did not supply a phone number, and I can't find one. I don't feel comfortable returning this, as the warranty said to ship to their service center at DEO MEDIA Inc.,Attn: Service Center 385 S.Lemon Ave. #E 378 Walnut, CA 91789.
To get warranty service, I am suppose to call DEO MEDIA dealer, which is WSS MEDIA,Lebanon,TN., which is no longer in business as far as I can tell, or call DEO MEDIA Inc., which I can't find a phone number for. And the contact information on the warranty is not a good address. It is Contact: service@deomedia.com of for more information, go to www.deomedia.com.
Both are returned undeliverable.
Any help in locating these people so I can get the camera serviced or retuned under the warrany time limit would be appreciated.
As a resolution, I would like the following:
I would like information on how to locate DEO MEDIA Inc., so I can get a replacement, or have my camera repaired. Have they gone out of business? If so, I would like to know where I stand on getting a refund.
Please contact me if you need more details regarding this incident.
I purchased a DEO3300 camera from DEO MEDIA,Inc., through WORLDWIDE SHOPPING SOURCE in Feb.2006. Upon trying to use it on a major vacation in June, it wouldn't take more than 4 pictures. The expensive extra Memory Card I also purchased from them doesn't help. I tried to contact DEO for information under the warranty, and my attempts were returned undeliverable. They did not supply a phone number, and I can't find one. I don't feel comfortable returning this, as the warranty said to ship to their service center at DEO MEDIA Inc.,Attn: Service Center 385 S.Lemon Ave. #E 378 Walnut, CA 91789.
To get warranty service, I am suppose to call DEO MEDIA dealer, which is WSS MEDIA,Lebanon,TN., which is no longer in business as far as I can tell, or call DEO MEDIA Inc., which I can't find a phone number for. And the contact information on the warranty is not a good address. It is Contact: service@deomedia.com of for more information, go to www.deomedia.com.
Both are returned undeliverable.
Any help in locating these people so I can get the camera serviced or retuned under the warrany time limit would be appreciated.
As a resolution, I would like the following:
I would like information on how to locate DEO MEDIA Inc., so I can get a replacement, or have my camera repaired. Have they gone out of business? If so, I would like to know where I stand on getting a refund.
Please contact me if you need more details regarding this incident.
Comments:
Posted by shawnp80 on 2006-09-26:
No offense, but why dont you go to store to purchase a camera instead of these fly by night companies?
Posted by suze on 2007-07-23:
Re: Deo 3300 Camera. Has anything been resolved with this company? I have a busted camera and cannot locate the company either!?
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