Talk America Complaint - Unable to repair, continued to bill, then tried to overbill
GEORGIA -- Talk America did some upgrades in our area which killed our Caller ID. We were forewarned but they were unable to restore it. After 5 weeks of numerous phone calls, the same "suggestions" for us to try over and over, and sending a worker to our house (where it was determined the trouble was not at location), and continuing to pay for the feature while doing without, we changed providers. Talk America thereafter attempted to collect on service AFTER our account was switched over, and representative who called us about it was extremely rude and actually stupid (failure to understand their own practice of billing ahead for monthly service). Problem with charges we did not owe was ultimately "silently" resolved and we received no apology for any of the trouble.
(Once service provider was switched, caller ID immediately started working again.)
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