Marriott Complaint - Block of Rooms for a Wedding in Melville Marriott - breach of contract, still fighting!
MELVILLE, NEW YORK -- This place was AWFUL! A block of rooms were blocked for my sister's wedding, with the understanding that there would be a bar open for us to continue the celebration. Not only was the bar not open, the people behind the desk were rude to us about it. Our "goody bags" were given away to the wrong people, tossed, or eaten by the staff. All of the bride and groom's time, money and efforts were wasted on the goody bags that never were distributed! Needless to say, we were too upset to stay (the bride left in tears!), and promised that our credit cards would not be charged! Or so we thought....they were! $141.10 later and no hotel stay later, we HATE THIS PLACE! Oh, and good luck getting help from the manager or group sales representative - the manager's are "unavailable to speak to you" and the group sales representative doesn't care either! Do yourself a favor and STAY SOMEWHERE ELSE!!!