Buhler ford Complaint - Brake job

Review by fairlaner67 on 2006-09-27
WEST LONGBRANCH, NEW JERSEY -- I took my ford f-250 to the Buhler ford service department to get the front brakes done. The nice lady at the counter said it would be 260 dollars if the rotors were still sericable. A few hours later she called me and said that all four of my rotors were so severely warped that They would need to be replaced, costing 900 dollars. I knew that if they really did need to be replaced I could buy quality rotors for less than half of that, so I picked my truck up, took it home and started doing the job myself. I took the rotors off of the truck and took them to a machine shop to get them cut. After the machinist cut them they were still well within spec. to be used. I put the brakes back on my truck and they work fine. Buhler Ford was willing to tell me that I needed new parts when I did not. It's this kind of buisness practice that gives mechanics a bad name.
Comments:13 Replies - Latest reply on 2006-10-03
Posted by Hugh_Jorgen on 2006-09-27:
Sadly, a lot of dealerships these days only know how to swap parts. Things like turning a rotor, or doing a real transmission or engine overhaul is a thing of the past - they just want to swap out the whole unit and free up the mechanic to do the next job. BTW, F-250's are hard on rotors - when these do go out, check out some of the performance aftermarket ones. About the same price as the dealer, but almost warp-proof.
Posted by Anonymous on 2006-09-27:
PATH OF LEAST RESISTANCE. This practice happens alot, mechanics will tell you that new rotors are needed because if they machine your rotors and they fall below specs trying to true the rotor they then have to charge you for maching the old rotors PLUS the cost of new rotors. A concept that does not go over very well with consumers, so they take the path of least resistance and install new rotors. The proper way to do this is explain to the consumer that the rotors maybe turned but there is a chance that you may have to purchase new rotors if they fall below specs and that you will be charged for the service or you can purchase new rotors and not take the chance of machining the rotors. You can usually get away with machining the rotors about 70% of the time.
Posted by rhondam718732 on 2006-09-27:
Blah blah blah dealerdirect... You say "Path of least resistance" I say "LIARS". It is NOT the mechanic's place to decide if the customer should or should not hear his options thus affecting what the customer will be charged unless the mechanic plans to pay for it. If I ask for a brake quote I want to know what is salvageable and what is not. If there is a service fee associated with "properly" determining this (mechanics used to LOOK at parts and make decisions...now computers and machines have to determine everything!) then tell me upfront and I can agree or disagree to that potential outcome. Simple really. And no lying/fibbing is needed.
Posted by Anonymous on 2006-09-27:
I gotta agree with Hugh. Dealerships are only interested in what can bring them the MOST profit, and doing the LEAST labor to get it.
Posted by Anonymous on 2006-09-28:
I can pretty much say this as fact, Rhondam, you have NEVER spent a minute at a brake lathe!!! When you can determine whether or not you can true rotors by just looking at them I will be impressed, until then STFU.
Posted by Anonymous on 2006-09-28:
Well Pirate, I gotta disagree. Service profit is made on labor, the profit on parts averages around 40% as opposed to labor that is around 300%.
Posted by Anonymous on 2006-09-28:
Yes, that is three zero zero percent!
Posted by Anonymous on 2006-09-28:
But dealer you know mechanics at dealerships are all was higher then almost anywhere else and they do LIE a lot.
Posted by Anonymous on 2006-09-28:
Obviously Liddy you have never seen the inner working of a "specialized brake shop" (ie. Midas, speedy, etc). I have associates that work at some of these shops, and believe me what they do should be criminal. LOL
Posted by Anonymous on 2006-09-28:
dealer: Yes I got ripped off at Midas and I do know what you mean. Is there anywhere we can go now?
Posted by Anonymous on 2006-09-28:
Finding a great repair shop that is good at everything is like finding the perfect woman, it's just not going to happen. Advantages of dealers is that the mechanics typically have better and more up to date training than independent garages. Plus the consumer has more recourse, via the factory, than they have with an independent garage. The downside is they typically only use factory parts whereas in this particular case the aftermarket makes a better set of rotors for a comparable price.
People sometimes get fooled into believing the dealer is the highest priced. Last week I got my oil changed at the dealer, which uses a factory filter and quality oil for $25.95 vs. Jiffy Lube for $34.95. Now if I buy tires, I am better off to go to a tire distributor or wholesale store than have tires replaced at the dealer. It is like doctors, you want to have a good practioner but occasionally you may need a specialist.
Posted by CaptainSpaulding on 2006-09-29:
Does Ferris Buhler own this dealership? Funny, I thought that he was The Sausage King of Chicago!!!
Posted by D. on 2006-10-03:
Talk about a rip-off...I took my car in for a tune-up...even had the $59 or $69 coupon..at Meinke (probably spelled wrong)...when they were finished, my tune up cost me very close to $300....An hour before I had my tune up, I bought two new tires and had them put on (from another place), when then new tires were installed, they checked my others and rotated them...no problem...I informed Meinke THREE times once on the phone, again when I took my car in and again BEFORE they did the work on the car that I did NOT need my tires rotated, they are only an hour old...after I picked up my car, and looked over the itemized billing, I seen they rotated my tires and charged me $10 to do so...

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