SARATOGA SPRINGS, NEW YORK -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
As I first started off, Nextel signed me up for a Nation Super Connect 500+500 Plan. I was stated that the first bill would be the highest, and then from now on, I would only pay $44.99/month for 1,000 minutes. It is now nearly the end of September and I still have not received the latest bill from Nextel. Back in the middle of August, I never received a bill from Nextel. I called the local store; they said that I would have to call their 1-800 number(s), so I did. I finally got through to someone and they said that they would send me a new bill. I got that one. Now again, the next billing cycle, I didn't get the bill again, this is the second time not receiving a bill. I once again called Nextel and they said that I owe $129.93 including late fees/charges. I stated that was very unfair and not my fault. Now September rolls out into the second week and Nextel is constantly calling me for the money. I finally told the several representatives that I refuse to pay late fees, charges because I never received a bill. Now I have been hung up on by two representatives. As of 09/27/06 my cellular service has been disconnected. This is a horrible company.
As a resolution, I would like the following:
In my personal opinion the best way for the company to resolve my complaint is to refund me $64.96. This is figured by taking the current amount of $129.93 and dividing it in half. I feel this is the maximum I owe Nextel. Also, I want my credit history cleared with credit reporting agencies. This is IMPERATIVE!
Please contact me if you need more details regarding this incident.