United Airlines Complaint - Lost Luggage Terrible Customer Service Off Shore Workes Suck
CHICAGO, ILLINOIS -- United Airlines has offshored all customer service and they are useless, the off shor. The workes will continue to say I am sorry Sir, I will fix your problem Sir, only to give you another phone number that will be to the off shore United Customer Service. Then once you complain they will tell you to email your complaint to United, however No One will answer the email and respond. You will then call back and they tell you to fax your question in. If no one answers email do you think they will respond to faxes??? All they will do is give you another run around. When is America going to wake up and stop this off shoring. Unbelievable we cannot even have customer service here. Do you think these off shore workes even understand our way of living or comprehend financial losses we expierience with United? They have offered a $25 airline voucher, oh boy. My problem started when united put the wrong name tag on my luggage and did not load the luggage onto the flight, the persons name was flying to the same destination and I would have seen my bag and grabbed it however the crappy luggage loaders at OHare did not get it on the plane. The luggage arrived in Canada the next day however I was already on a float plane to a remote destination, I called United via satellite phone and wasted over 200 minutes talking to lost luggage and the lovely off shore workers. I had to have clothing flown in to the remote destination. I finally received my bag 9 days later when I changed flights and picked it up at a Candiana Airport where United gets discounts to fly it in. I have field a claim and NO RESPSONSE, I follow up with the off shore workes and continue to get the run around and the circle of frustration. I will not fly United until this is resolved and will hesitate to fly them even if this is resolved. I just wish I could get someone from the States to talk to and tell the offshore workers to hit the road. They suck and are useless, I have better chances talking to a robot or automated system!!!!!!!!!!!! You Suck United, hope you go belly up!