Bob's Furniture Complaint - Bob's Furniture - Buyer Beware!!
NORTH ATTLEBORO, MASSACHUSETTS -- On Sep. 24, 2006 I ordered a complete full size bed set from Bob's. They assured me that it would be delivered by Wed. 9.27 with no problems. They took our money from the credit card no problem. But when they delivered it, that is when everything changed into a nightmare! On Wednesday, I received a phonecall at my work from my fiance informing me that things were not what they promised. The delivery people could not speak English, and when they were bringing the mattress out of the truck, they dropped, and dragged it across my driveway. They tried to bring it into my house, proceeding to rip the boxspring on our dresser. (NOT GOOD!) When my fiance pointed this out to them, they looked at him briefly and walked away to their truck. One of them asked to use OUR PHONE, to call their Connecticut office to confirm delivery (on our phone???) the person he contacted asked to speak to my fiance, and when he took the phone, the delivery people took off. Now, I failed to mention, that the mattress had a stain on it and was torn inside the plastic wrap. It was obvious that the mattress had been used.
To make a long, LONG story short, I spent a lot of time that day at work calling them trying to resolve, also my fiance from home doing the same, and we got the same thing- "You have to talk to the damaged goods center" Well, that is I GUARANTEE you, a 30 minute wait. Try to E-mail Bob himself from their website, you will get one of their flunkies! Anyway, I am getting my money back, and I went to Sleepy's, and got a beautiful PP Sealy with a fluff mattress, and a queen size to boot for the same money! So the lesson is, DO NOT SHOP FROM BOBS DISCOUNT FURNITURE!!!!! YOU WILL REGRET IT! Would I buy from them again? I DOUBT IT!!!!!!!
p.s. We feel they owe us money for time and aggravation!!! They Suck!!!