Toyota Financial Services Complaint - I hate TFS
FALLBROOK, CALIFORNIA -- I leased a Vehicle 5 years ago from Toyota Motor Corporation. 2 and 1/2 years ago I was forced to file bankruptcy thanks to a fraudulant debt consolidation company. I decided to go ahead and keep my vehicle so I continued making every payment on it and calling once a month to make sure they received my payment. 14 months ago I decided I might as well pay off my lease so I dont have to call them every month to make sure they got my payment. So within 1 week, I called TFS 3 different times to talk to them about paying off. 3 times they gave me a payoff amount that would satisfy my lease until the maturity date. So I went ahead and wrote a check in the amount of 4805.55 (which they told me I need to pay 3 times) and wrote Paid In Full in the comment section of the check. 2 days ago I find a man in my driveway towing my car. He was from a repossesion company and he said TFS sent them because I had an outstanding debt of 1805.00 that wasnt paid. I called TFS to resolve this matter and they say there is nothing they can do. The lady named Marguerite that gave me my payoff gave me the wrong figures 3 times in a row. She failed to add 4 months of payments into the figure she gave me and now its my fault. They say there computer notes dont say that she ever quoted me those figures and that the only thing they have is that she told me I had 14 more pymt. When you call to get a payoff you dont ask for months. You ask for dollars and cents right? I have no proof beacause they would not send me anything giving me my payoff balance due to my BK. They will not help me, they are rude, and obviously they dont care if they lose a customer. I have bought 3 vehicles from them and my family has bought 7 total from them. My mom co-signed for me and now her credit is showing a repossesion as well. I have spent at least 48000 on this vehicle that only had a sticker price of 27995 and I was even gonna refi the maturity amount and pay it completly off. I advise anybody out there that are considering buying a vehicle from toyota to get there own financing and even better dont buy your Toyota from Toyota. By the way I hate TFS.
Alright here is the latest. TFS just sent me my rights letter, which tells me what I have to do to get my truck back. I have to pay 13,990 to get my truck out of the repo yard. They will not finance the residual for me. They want me to go get my own financing, which who is gonna finance me for somthing that isnt even worth how much I need the loan for. So I guess Im F*****