America Online Informative - A Serious Security Breach at AOL resolved
KINGSTON, PENNSYLVANIA -- I had an account with AOL and I cancelled it. A short time after that a friend of mine noticed that someone was on AOL using my screen name and account-with my personal pictures and all-at different times of the day and night. I called AOL customer service and got the call this number, call that number, talk to this person. What was sort of amusing but yet was not funny, was when I would call their customer service number and talk to their agent, he or she would argue with me and say, "No sir, your account has been cancelled. It is not possible for you to be online with your AOL account." I would then instruct them to go on line and see for themselves. After a brief period of time, they would come back on the line and tell me that indeed someone was online with my account. I was told that the problem would be resolved within 24 hours. I went through this scenario a couple of times and after that I had had enough so I contacted the CEO's office at AOL, spoke with someone in his office, faxed and emailed them my information and informed them that if my problem was not resolved within 72 hours I would contact people I know at every level of the federal and state government. Also I would have to contact an attorney to protect my interests if anything happened to me as a result of this person being on line with my screen name and account. Needless to say whoever was using my screen name and account was no longer on AOL within 12 hours after my contact with the CEO's office. My complaint was resolved to my satisfaction as a result of my contact with the CEO's office.