Sheraton Four-Points Hotel Compliment - Talk about Delivering WOW Service
WASHINGTON, DISTRICT OF COLUMBIA -- I was in Washington DC. I have 2 brain tumors so my vision is worse at night, it was raining, I was lost, and I was panicked. I called the Four-Points Sheraton Hotel where I was staying that night to ask for directions. I was transferred immediately to the concierge desk where a gentleman started asking me questions to determine where I was-streets and landmarks. He was patient and helpful. He remained on the line with me for between ten and fifteen minutes, until I drove right to the door of the hotel. Talk about impressive. My stay at the hotel was near perfect as well. Everything was just super. I contacted the hotel manager as well as the corporate office to let them know that the staff at this Four Points Sheraton had earned 4 gold stars from me. The gentleman who assisted me was recognized for his excellent care and service to me as well.