US Government Printing Office Compliment - The check was not in the mail
WASHINGTON, DISTRICT OF COLUMBIA -- Someone I work with had a problem with their nephew’s annuity through the Government Printing Office, Office of Personnel Management Retirement Board. When he turned 18 or sometime after that, the agency stopped his payments. If you are 18 and are not in school full-time you are no longer entitled to benefits. Even though he is 18 he is still in school full-time so he was and is eligible for the benefit. He called the agency’s 888 number and another number and waited on as I like to call it, “the phone line from hell,” listening to music to torture terrorists by only to leave a message or speak to no one at all. His nephew tried to resolve the matter on line as well, but all to no avail. They were not getting results so he asked me to help him out. This is what I live for, so I told him, I would gladly help him.
I called the automated “phone line from hell,” myself, and I waited about 15 minutes on the phone listening to that awful music that no one in their right mind would ever listen to. Then I called our state senator's office and spoke with someone there. She informed me that his office would gladly help us if we needed. She informed me that the time-frame for getting a response to a Senators inquiry is between 2-4 weeks. I was pleased to see that his office would help if we needed his assistance. The lady I spoke to there was very pleasant and most concerned about the situation.
I decided I needed to call the main office in Washington DC. I got a regular toll number for the office in Boyers PA. I spoke with a most pleasant and lovely lady there. She listened attentively and then offered me the correct number in Washington DC to call. I called the number in Washington she had given me and was connected to just the right person's direct line. I left her a message and in about 15 minutes or so she called me back. I provided her with the appropriate and necessary information and she promptly, professionally, and courteously responded with assistance. She had the client reinstated and he started getting his annuity in about two weeks as promised. His file had been "just sitting" on someone's desk she informed me so that is why nothing had been done about his case.
About two months later his checks stopped again. We contacted her office, she got right on it and got the problem fixed again. In about a week he received his check in the mail. Amazing response I would say!