Office Depot Inc Complaint - Lied to about warranty terms
GREELEY, COLORADO -- I was told when I paid my money that my warranty was a "replacement". "Just bring it back to the store and we give you a new one". As my laptop is my office, I paid. Sure enough, the CD burner went out after 13 months. I called Office Depot only to be told that I had to send my laptop to Florida for service. Livid wasn't the word. And what am I supposed to do in the meantime? It took 4 days (not 2) to send me an empty box, no packaging, that I was supposed to put the laptop in, tape it up and send it off. I ended up going to a UPS store to have it properly packaged. I also printed out a list of all installed hardware. It better come back with the CD repaired and everything else still there. As the buyer for a $1 million company, I guarantee I will not purchase from Office Depot again, when it comes to expensive electronics. I'll use a local computer store who is there when you need them, and doesn't lie.